Critical Information Summary

My Plan

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The internet service found at this location is:
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Connection start date (subject to standard turnaround)
Do you currently have an active internet or fixed-line telephone service with another provider at this address?
Would you like to keep an existing phone number?

My Details

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Email
Date of Birth
Business Name
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Business ABN
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My Payment

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Please review the terms below and check the box before proceeding with your order.
  1. Nextalk cannot guarantee the availability of NBN at your address. Availability will be determined and confirmed at the time you place your order and are subject to availability from NBN Co, and whether your address is "NBN Ready".
  2. If you place an order with Nextalk and cancel due to change of mind, no refund will be provided if your order has been submitted and is “in-progress” with the carrier. An order is deemed “in progress”, once we notify you that the payment has been processed.
  3. When you place your order online with Nextalk, we will call you and confirm your eligibility for NBN at your address, and whether a technician will be required to visit your home. This generally occurs within 1 business day, and the provisioning of your order will not commence until this happens.
  4. The time it takes to provision your NBN service depends on your address, which NBN technology is available at your address, and how complete the NBN rollout is at your address. Click Here to see a table with all the different possible times it will take to provision your NBN service. We will confirm this within 1 business day of placing your order, you can contact our friendly technical support team at any time for further information.
  5. Brand new properties/developments may incur an NBN New Development charge of $300. This is a charge imposed by NBN Co as the cost for provisioning a fibre service to a new premise/home built in Australia. We pass this charge on to you, the customer, without any markups. If this applies, we will notify you and confirm that you still wish to proceed.
  6. If you choose a BYO modem, our technical team will attempt to provide assistance in the configuration of your BYO device. Due to a vast range of devices available in the market we may not be able to support every make and model. For this reason we recommend you have a good understanding of how to configure your own BYO device. For information on the different types of modems, Click Here.
  7. Your billing cycle will not commence until your service is active. When you receive your first bill, it will cover the account for a pro-rata period, plus the first full month of your service.
  8. Nextalk will assess your eligibility for the 100/40 NBN plan speed when connecting Fixed Wireless and Fibre to the Node NBN plans. Where this level of service cannot be offered, we can provide you with the lesser maximum possible speed available through NBN.
  9. Nextalk does not provide satellite / Sky Muster / Telstra Velocity / South Brisbane Fibre plans. If your property is servicable by one of these services, we will cease the order and provide you with information on how to select a provider.
  10. Detailed terms and conditions are available in your critical information summary, and the general terms of service available at www.nextalk.com.au/support/policies-and-forms.
  1. Nextalk cannot guarantee the availability of ADSL at your address. Our Broadband Specialists confirm ADSL availability at the time you place your order. ADSL services are subject to availability Telstra Wholesale. Reasons for ADSL rejection can include (but are not limited to); no/limited available ports at the exchange, excessive transmission loss (ETL), which is where the distance from the exchange to your home is too great, and exchange/rim is not enabled for ADSL.
  2. ADSL requires an active phone line to provide internet services. Where a phone line is found at your property, but the phone line is inactive, you will incur a one-time charge of $69 to reactivate the line. If no phone line is found at the property, and a technician visit is required to visit your home for cabling work, you will incur a charge of $299 from (Telstra Wholesale Technicians) which we pass directly on to you. Our Broadband Specialists will investigate and inform you of all/any relevant charges before we commence the order to ensure you are happy to proceed.
  3. Next Business Telecom uses Telstra’s ADSL2+ network, which provides maximum download speeds of up to 20Mbps, and maximum upload speeds of up to 850 Kbps. If you are unable to get ADSL2+ you will be offered an ADSL service where available, which provides a maximum download speeds of up to 8Mbps, and maximum upload speeds of up to 384 Kbps. Actual customer speeds will be lower, and will vary based on a number of factors including distance to the exchange, internet traffic in your neighbourhood, how you use your service, the quality of your telephone line, and the manner in which you are connecting to your Next Business Telecom modem.
  4. If you place an order with Nextalk and cancel due to change of mind, no refund will be provided if your order has been submitted and is “in-progress” with the carrier. An order is deemed “in progress”, once we notify you that the payment has been processed.
  5. The time it takes to provision your ADSL services depends on whether a phone line exists at your property. If you are connecting internet to an already active phone line, internet can be available in 2-3 business days. To activate a phone and internet service bundle, your services should be ready in 2-7 business days. If a Technician visit is required at your property to install a new phone line, the appointment is subject to availability from Telstra Wholesale and up to 20 business days.
  6. If you choose a BYO modem, our technical team will attempt to provide assistance in the configuration of your BYO device. Due to a vast range of devices available in the market we may not be able to support every make and model. For this reason we recommend you have a good understanding of how to configure your own BYO device.
  7. Your billing cycle will not commence until your service is active. When you receive your first bill, it will cover the account for a pro-rata period, plus the first full month of your service.
  8. Detailed terms and conditions are available in your critical information summary, and the general terms of service available at www.nextalk.com.au/support/policies-and-forms.

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Critical Information Summary

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N11255